The guest Jiawei complained that there were two broken bathrooms out of three in the house: in one bathroom the problem was she couldn’t use sink taps when she was using shower … she also complained our bedding hadn’t been changed but in fact our cleaner always changes the bedding after guests check out.
She contacted me at 9:15pm, 9:19pm and 9:38pm last night(16 Sep 2018) and told me all these problems, we sent staff over immediately arriving about 10:00pm to change the bedding again and recheck if everything was all right. Our staff noticed they had turned all the radiators to full and the house was very hot.
She then phoned me again threatening either that she has a full refund or she will give me bad reviews. That I would call blackmail. She had stayed at many Airbnb accommodations and our house was the worst one she had encountered. To be honest we aren’t perfect, but have tried our best to fix the problems when they have occurred.
Now I realise if a client doesn’t want to pay at all and whatever is done to correct the situation it is never enough. Please check our previous guests reviews against her personal reviews ( also just check her Airbnb account you might find some interesting hosts reviews in the past ) You might find out why I don’t want to encourage people to be dishonest as we are hardworking, accommodating Airbnb hosts.
I am sorry but we don’t want have such a unreasonable guest again, definitely not recommend to anyone.