I'm very sorry to hear that your stay was anything less than optimal. I'll see what I can do to create some additional space on the counter. There was a portable A/C in the condo that does a pretty good job working with the fans to keep the place cool, even in the summer. The hot water heater will support six showers of average length, but if six guests each want to enjoy a long shower back-to-back, it might be too much for the system to deliver comfortably hot water to all six of them. I'll check in to the situation with the desk clerk only having two keys, as they are supposed to have four, so my apologies for that. The lack of reliable cell phone coverage across the mountain (as well the recommendation to use walkie-talkies) is outlined in the confirmation package I send to all guests, but I agree it can be frustrating if you don't have a plan to work around it. A building modernization is in the works, so the rustic look of Mountain Lodge is likely to change in the near future.