We are pleased to know that the apartment was comfortable for you and that the snacks were welcomed. However, we are very sorry to hear that your stay was not to your standards due to factors that had nothing to do with the unit itself.
Let us point out a few things as an effort to clarify your claims in order to set things straight:
-You requested the services of a taxi driver to pick you up from the bus terminal.
-The driver showed up at the time and placed agreed upon, but by then you had already left without telling us to pass the information along, leaving the driver looking for you for almost an hour with the help of the terminal police.
-You showed up at the apartment, claiming you weren't able to wait and had no cell reception. It was then that we had to call the driver and tell him to stop searching for you since you were already at the apartment.
-The driver is a professional taxi driver who has been a longtime family friend of ours. He has provided his services to our guests for many years and has always been punctual. He requested payment for his services as originally agreed to pay for his time.
-You refused to pay him saying that his services were not rendered, relinquishing all financial responsibility.
-To save time we paid the driver out of our pocket, and kindly requested ($6USD) from you on Airbnb. We believe the driver deserved and should be paid for the time he invested.
-Once you checked in, we didn't hear from you until the morning, at which point you reported the wifi not working. We wish you had let us know about your internet issues earlier in your stay, especially since we were using the same band in the same home and had no connection issues whatsoever.
We believe wholeheartedly in offering our guests the best experience possible and making our guests feel welcome, helping everyone as best as we can to offer a home-away-from-home feeling at a great value. We do however, expect guests to offer us the same type of respect, as this is our home. We appreciate when guests adhere to the commitments they have made, for that ensures a smooth experience.
We apologize for the street noise, but unfortunately, this is something that is far from our control.
We hope you understand that we have no financial gain from helping guests coordinate their transportation needs, but that we do so in order to offer them an added service and to reflect, at the same time, our commitment for their wellbeing and peace of mind.
In the future, please be thoughtful of other people's time and efforts when you make commitments. Airbnb is a trusted network of hosts who are just trying to do their best.
Best wishes on your future travels,