Hi Michelle, Thanks for your feedback. When you arrived, your bed wasn't made up as we had a late check out that day and the cleaners had left. I did however offering you an alternative room and also because of the hassle gave you one nights free stay.
We are not a hotel and dont offer hotel perks, like a tv or mini fridge in the room as you mentioned. We also have a toilet for 6 rooms to use as also adding toilets to rooms would once again cause us to up the prices. The toilet right across from your room is the toilet that I, myself use and never once was there a lack of toilet roll in that toilet or any of the other toilets as the toilet roll is replaces daily by cleaners and also the toilets are cleaned daily by the cleaners.
As you said, you get what you pay for and that is true, we could offer fresh linens daily, en suite rooms, tvs and mini fridges in the rooms... but we'd have to charge prices of £100 - £200 per night and thats not our style here. We offer CLEAN, basic accommodation for very cheap prices for the Belfast Area. Most rooms at £35 a night!
In regard to your mention of parking, we have a few parking places here and so far there hasn't been any problems with people fitting in, but there is in fact ample parking on the street just outside that is free ?
Thank you for saying I was helpful when on site, but I'm always on site, 24 hrs a day/ 7 days a week as I live here and my phone number is on the office door if I'm not in the office, but I am always somewhere in the building. We all chip in here and I do other jobs too, like cleaning and laundry and I also sleep......sometimes..... so I cant always be at the office 24 hrs a day. Please also note, once again we would have to up the price of the rooms to pay night staff. Our goal is cheap, clean accommodation and I think we accomplish that.
Thank you for your input, maybe we will have one room with all your requests and call it a deluxe or luxury room, and charge over £100 a night. We have discussed this as an option and it might happen, but for now, we are new business, only open a week and are trying to appeal to the market of customers who want, cheap and clean, no frills kinda place with a price tag to match.