This 2BR/2BA ski getaway is within walking distance of Keystone and offers exquisite mountain and river views. The nearby Mountain House Base Area is an ideal spot for skiers of all ages and skill levels. Sleeps 8.
Prostor za rad na prijenosnom računalu
Ne primaju se kućni ljubimci
Zabave i događaji zabranjeni
Vrijeme dolaska je bilo kad nakon 15:00
Odlazak do 10:00
Check in was miserable. We were locked out of the unit for 2 hours with our 3 kids under 3 before we were relocated to a new unit. Completely unacceptable. Stay after that was totally fine; however, that check-in really put us in a bad place with the whole rental.
Hello Catarina, Thank you for taking the time to share your feedback, and we do apologize for any inconvenience you encountered. Your patience is truly appreciated, as we understand the frustration of not being able to stay at the original property you had chosen. If there’s anything else we can do to make your experience with us a better one, feel free to reach out anytime and let us know. -The TurnKey VR Team
You couldn't get a much better location, but you couldn't get a much worse host than TurnKey. Our check-in instructions were all messed up AND we didn't actually have access to the hot tub, even though it's in the listing.
Hi Brandon, Thank you for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration with the issues you encountered. Please know that we’ve since updated our check-in instructions to include more detailed information, and our local Field Operations Team is working with the homeowner to ensure a key for the hot tub is provided to guests. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
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Stopa odgovora: 100%
Vrijeme odgovora: u roku od sat vremena
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