I reply to your review because I feel it has not been fair. Two days before leaving you write to me informing me that you found 4 cockroaches. What is curious is that in the number of messages we exchange, the number of cockroaches varies from 4 to 6 from 6 to 5. The truth is that I found it very strange, I have lived in that house for a long time and although occasionally in the south of the Canary Islands is normal to find them, never a number like that, much less what you finally ended up writing in this criticism, more than 30.
As it is very strange to me, since we fumigate the apartment annually, I ask a little more and you end up saying that they are very small cockroaches, less than one centimeter (that is, like a big ant). You tell me that this is ruining your vacation and I offer you several options for that day left, a luxury spa, a day at a beach club, or eat the restaurant you want, while we take care of the problem. You decided on the spa, you went to and found it a wonderful experience. I'm surprised you forget to write several things in the review, first you informed us only two nights before (you only had one day left in the apartment), second we offered you a day out to deal with the issue and third that Paola went several times During that day, the last one coincided, and we did what could be done (spray the apartment), since you left early the next day.
I am very sorry for what you tell me that you spent the last two nights crying and scared in bed because of the phobia that cockroaches produce you even if they are so small. I understand how phobias work and I understand that it was not pleasant. But it seems very unfair to me, that you do not be true to the truth saying that we did not take care of you, because it is not true. Maybe you expected us to take care of that financially, and that is why you specified that you wanted to inform me before writing a bad review giving me the margin to solve it. Now I see, that attending was not to give you an experience of a day adapted to your liking and go to the apartment and deal with the issue, it was a matter of money. Unfortunately we have two very different visions of service. As you can see in the reviews we have a ratio of 4.8 out of 5, something very difficult to achieve if we did not attend the people who visit us. Unfortunately there are times, like this one, where it is impossible to please the guest.