The Signature is a Condo Hotel and all Suites are privately owned. We pay the MGM to manage our property (front desk, housekeeping, etc). Sorry you feel like I was not any help with your reservation. We pride ourselves on the fact that we have been owners at this property since pre-construction and our superior customer service at all our vacation properties.
At this property, the 2 BR is the 1 BR with adjoining Deluxe Suite. All revenue and resort fees are tracked separately by the front desk for obvious reasons. You were told of the additional Resort Fees when you reserved and I explained those would be billed to you by the MGM. The Resort Fees help provide the complimentary parking, free high speed wifi, access to all pools including the three Signature pools and another 6.7 acres of pools at the MGM.
I regret that you did not ask any questions prior to reserving online. Maybe if we had chatted you would have understood the charges and check-in procedure.
Palms Place and Vdara are also Condo Hotels in Vegas. So if you don't want to receive our owners discount or assistance you can certainly book direct at all three properties and pay more. And you will still be billed the Resort Fees at check-out.
Condo Hotel Marketplace