入住當天,我們的工作人員陪同客人巡視別墅環境,客人沒提出不好的意見,等到晚上七點多才說沒有洗碗機,airbnb上勾選有洗碗機是我的錯,因為不小心勾選錯誤,但是我們每天都有清潔人員負責打掃與洗碗,根本不需要洗碗機,另外碗盤因為放櫃子裡有點髒,我們也承諾馬上過去打掃,但客人已經離開並且不願意回來,要求退費,我們因為這次入住,也取消了其他的客人,客人可以跟我們討論,我們也是馬上回覆,客人沒有其它通訊方式卻怪我們回覆慢,我們都願意馬上派人去處理,而廁所的水龍頭和流理臺上的水漬,其實不好清理,必須用特殊藥劑才能清理,如果不滿意,我們都可以再去打掃一次,馬桶上也沒有尿漬,那可能是清潔液的水漬,並且只有一點點,另外沒有室內wifi,我們提供SIM card 是因為方便客人外出使用網路,甚至承諾可以再送幾張網路卡給客人,客人要求的我們已經在3/7早上打掃乾淨,但是客人沒有回別墅,他們要求退費並且把鑰匙帶走,最後airbnb僅讓我們保留一天的租金,我們也只能接受,總之非常不推薦這位客人Tamara ,提出的要求非常奇怪與嚴苛,有要提供Tamara住宿的都要特別考慮
On the day of check-in, our staff accompanied the guests to inspect the villa environment. The guests did not give any bad advice. Wait until 7:00 in the evening to say that there is no dishwasher. It is my fault to check the dishwasher on airbnb because it is not checked carefully. Wrong, but we have cleaning staff responsible for cleaning and dishwashing every day. There is no need for a dishwasher at all. In addition, the dishes are a bit dirty because of the cabinet. We also promised to clean it immediately, but the guests have left and are unwilling to come back. Fee, we also canceled other guests because of this stay, guests can discuss with us, we also respond immediately, the guests have no other means of communication but blame us for slow response, we are willing to send people to deal with, and the toilet tap and The water stain on the flow table is actually not easy to clean. It must be cleaned with special chemicals. If it is not satisfactory, we can clean it again. There is no urine stain on the toilet. It may be the water stain of the cleaning liquid, and only A little bit, there is no indoor wifi, we provide SIM card because it is convenient for guests to go out and use the Internet, even promised Send a few more network cards to the guests. We requested that we have cleaned in the morning of 3/7, but the guests did not return to the villa, they asked for a refund and took the keys, and finally airbnb only let us keep the rent for one day, we also It can only be accepted. In short, this guest is not recommended. Tamara. The request is very strange and demanding. Special consideration should be given to the accommodation in Tamara.