I do not know where the assumption that we have not lived in the house comes from. My family spends the summer months in our home ever since we built it and we have prepared it with great love and care. Also, this year we did not have wifi, but this was accurately and explicitly mentioned in the description of the house and taken into consideration when setting the price which was on average 100 euros less compared to nearby smaller houses, if it was so important to her she ought have selected another house for a higher price. Also, when Diane said that she needed wifi, assuming that it was important for her, we made everything possible to accommodate her and she was provided with wifi from a neighboring hotel, so she had wifi during her stay. So I am honestly surprised with Diane's comment since she knew from the outset there was no wifi this year just by reading the description and she had wifi anyways. As far as the communication goes, although it so happened that I was in the US when Diane arrived in Paros and she knew it, I was responding within 5 min max to every of her requests, even when she texted me at 4am US time for whatever she needed, and a friend of ours from Paros was also available and showed her the house in person. When they arrived, our friend picked them up in person from a spot nearby and personally took them to and showed them the house as I would have done if I was there. She never told me that she didn't find the pots, salad bowls etc in the kitchen, had she told me I would have directed her where to find them, as they are there. Also, since Paros is almost always windy and rarely hot we only have fans in the house, but again, Diane never told me they needed them. We go above and beyond to make our guests comfortable in our home, whether it's Airbnb guests of friends that visit us, and we love the positive energy that they bring. I wish Diane had asked me about her concerns.