I am José Mari, owner of the agency that manages this apartment and another 16 in San Sebastián. Legal agency with more than 4 years of experience.
We are legal and we ask for your passports and documentation as we have to register all of our clients. We ask you several times, by mail, message, etc. and you have not given us.
All our customers give us. You will know why he did not give us. You came to the apartment without any documents, copy of the reservation or anything, that confirmed that you were our client.
I will answer everything you say and thus show that you do not tell the truth.
The easy thing is to write and not be able to demonstrate.
On July 15 I personally made the check in with you at 4:00 p.m.
I told you that they had put an exterior scaffold up to the 5th floor. The apartment is on the 7th floor. The terrace is totally open and the views also.
You saw everything, and the first thing you said is "fantastic", "wonderful".
What about the photos you say is a lie. We have all the photos made with Ipad. Not with big angles. All our clients, except you, from all the apartments tell us that the photos are very real.
In the building there was no hard work to cut wood or anything, because the permit was not yet. Yes there were small jobs in the portal to prepare electricity.
I have asked the person in charge of the work to see if any worker spoke badly to you. They have told me no. I tell him that we are civilized and educated people.
Yes, there was noise in a building of another building that is 50 meters away, and you have also sent photos of that building that is not ours.
You left a closet door in the room under a bed and the cleaning company found it. You did not say anything to us. We have photos.
If the door fell, as you said by the wind, it is normal that you would have said to us. If you did not tell us, we think it's because you did something wrong.
We could have claimed money for the repair of the door, but we are legal and we have arranged paying for it.
You have asked for money from us and we have said no because you are not right.
The conclusion that we draw from all this is that you want to recover some money.
We also feel very bad that you have not given us the data to register in the police that is our obligation as a LEGAL company:
For all this, I keep saying that I do not want clients like you and that you are not recommended as a guest.
After you, we have had the apartment every day busy with other customers without any problem.
I send to you the comment of one of them who has been from July 18 to July 25, right after you. I could send others but I think this is enough.
" Amazing location with great amenities. Clean with nice furnishings and good kitchen.
We recently stayed here for a week and it was fantastic. The deck is bigger then expected and has a beautiful view, both during the day and the evenings. We sat out here every night to unwind.
The location was perfect. Very close to the beach and old town, and also the central area that has lots of shopping options. Everything seemed to be within a five minute walk. The interior is new and clean, and everything worked well. We especially appreciated the washing machine to clean clothes during a long stay.
Would we stay here again? Heck yes! The rental agency was great and Jose was so helpful.
Thanks and good luck