Hi Katherine, my apologies in advance for the issues you had.
I was not home, and it was me who listed hot tub as we do have a spa pool, however, this has not been used by most of our guests (and we don't use the ground floor as it is for the guests) so it is no longer in use. I have changed our profile and that is certainly due to me not being meticulous with our house as I've been away for a long time. You were probably interacting with Grace not myself!
Our house is very spacious so gas fireplace may take a long time to heat the entire household - if you advise us we can provide with extra heaters for personal rooms. We want our guests to stay warm throughout the night especially in winter where it can get very wet and humid.
We will be looking into changing our beds before summer, I apologise about this. We bought those beds from Asia so it is a lot firmer than the beds from NZ.
I'm sorry about your experiences, I have been notified that Grace gave out few gifts in apology but it is still my mistakes of not being accurate enough with the descriptions. I have amended that and will take your advice for our future guests.