Amber, thank you for your feedback. For anyone reading this review, I would like to address some of the items listed in Amber's review:
1. This was as per Airbnb listing a shared accommodation (not renting the entire house, just one private room with a shared bathroom & shared common areas available to any guest to use anytime for any duration) priced at $38/day.
2. We have to rent all rooms to avoid foreclosure, we never bought this house to put it on AirBnb but due to changes in our circumstance our family had to go back to India and I had to put all 3 of our rooms on AirBnb to pay the mortgage and other expenses (Internet, Utilities etc.). Me sleeping on the couch is disclosed both on the listing and is disclosed as soon as any guest arrives as they might have missed it in the listing and the above reason for doing this is also mentioned every time.
3. It should be noted that owner sleeps (when possible) on the couch in one of the two living rooms, the other areas are always available to use and is used regularly by other guests.
4. With shared accommodations, you will run the risk of rooms other than yours being occupied by other guests and they may or may not be occupied with one or more guests as listed and permitted by Airbnb. That means people might bump into you in common areas, they may use the shared areas that may or may not coincide with your schedule and out of genuine human concern and nature they will interact with you in the common areas and may or may not make small talk that may or may not be to your liking e.g. You may have had a long day, you might be heating up food in the microwave and someone might see you in the common area as they are working or doing something in the common area and might ask you "How was your day? How's it going?" and if you provide a friendly response and it gives them a feeling that its ok to chat a little further while you wait for your food to be ready, they will do so. They have little to no idea of whats going on in your head or what your stress levels are and can only go with what they are seeing or hearing. It would genuinely be difficult to avoid this from happening and I am very sorry if this caused inconvenience.
5. If someone is occupying a particular area and you need it for some reason or are not comfortable with it, please notify the owner. We are happy to immediately address your concerns or issues. If such a request or concern is not raised, we will have to assume that you are ok with it especially when other guests have and continue to be ok with it.
6. Regarding a family occupying the other room during Amber's stay, there is no way for me to know who the future guest is going to be before they book and after you arrive. So I cannot promise if it will be someone that works well for your stay all the time. However, we do request all guests to respect other guests privacy and schedule. During Amber's stay, the family ensured they did not disrupt Amber's schedule in any way and no one in the house used the bathroom or kitchen during Amber's office hours or on her way out and her evening schedule was not always the same so there was no way to ensure that in the evening and hence sometimes guests/owner did use the Kitchen or Bathroom areas in the evenings but almost 97% of the time there was no overlap. It should also be noted that after Amber's arrival and a few weeks, she mentioned that her boyfriend is going to visit and will stay with her. This was never mentioned ahead of time but we accommodated this request without any issues/concerns. I even remembered when he was going to arrive, reached out to Amber inspite of my busy schdule to see if she needed extra towels or anything else to ensure their stay together is comfortable. It's genuinely disappointing to see such a review even after you have done such things.
7. Regarding the unclean pots, guests, as well as the owner, cook on a regular basis and there is no restriction on this, as such vessels/pots will be in transition (Un-clean to Clean) and if you needed a pan or wanted it moved so you can use, notifying the owner would have resolved this immediately. Not communicating and holding on to something that makes you uncomfortable is never helpful as there is no way for the other person to know whats going on in your mind. In my limited observation, Amber never really cooked much and always used frozen food or pre-packaged food and also had really long shifts as she mentioned (14hr shifts) so I am not sure where this concern comes from. We have returning guests who specifically choose our place as they have the convenience of cooking and saving money. We also have guests who have stayed much longer and continue to do so.
8. Regarding the issue around me nagging her, I am just curious to learn and I felt Amber was open to me asking questions which were only for a min or two while she was waiting for her food to cook in the microwave and only if I ever bumped into her. All conversations started with "How was your day? Is everything ok? How's your stay going so far?" just to ensure I am not bothering her in any way and also genuinely caring for my guests well being. I can be mute and someone might think I am being a really bad host and maybe even an assole. So I am not sure how to respond to this. If you are working 14 hour shifts the chances of us bumping into each other is dramatically reduced which was indeed the case and if one of our few conversations (may be 4-5 1 min conversations during a 1 month stay) included me asking quesions as I was researching my app and was after ensuring you are ok with it and while you were waiting for your food to be ready and we were both in the same area and rather than have an awkward mute situation I chose to have a friendly conversation I am genuinely sorry for that.
9. It is unfair to call our Airbnb description deceitful. Different people have different expectations and however hard you try all expectations cannot be met all the time e.g. we cannot have the house/common areas empty for you when you arrive all the time especially when your hours are not consistent and you have booked just one room with a shared bathroom, but we are happy to do so and accommodate your requests if you ask and give details. If you are not at home for over 14 hours and when you get back you see the host in a common area (by the way it is not the kitchen but the dining area adjacent to the kitchen) doing his or her own thing without bothering you or knowing what you have gone thru, its not fair to call this out as a bad thing and say its deceitful.
10. We have details in our listing and on top of it we share more details and any nuances that you may or may not encounter during your stay immediately on arrival e.g. If a $300 Bluetooth lock needs to be operated in a particular way. Now in situations like this, when you don't follow the directions and it's causing the lock to get damaged or you are leaving house un-locked and vulnerable for you and other guests, the host has the right to point you in the right direction a couple of times and if you continue to do the same thing then he/she needs to address it with alternative methods. The only other thing to do is not say anything and then charge you at the end of your stay for damaged goods. Which is an option that we can exercise as an AirBnb host but is never our intention to spring such a thing on you.
Hope this helps anyone reset any expectations and make the right decision before choosing our humble abode. We are always respectful of our guests and want to address any questions/concerns you may have so you are not uncomfortable during your stay. We can and will immediately address your concerns to avoid any and all uncomfortable situations if you bring it to our attention immediately, cause there is no way for us to know and we will have to rely on our assumption which may or may not always be the right thing to do.