Terrible experience!!! The guest don't read at all what she is renting and create a very embarrassing situation. First try to check-in 9h, when the time is 14h. Than get to the apartment and say she rented the apartment and not a room, when the listing says "private room". More: she says the listing announced an AC is the room and it is not announced anyhwhere. The best part is i offered her another option trying to answer her expectations, moving her to mu apartment, 5 minutes away walkinh, private and with AC and charging nothing extra for it besides the cleaning service -- the studio is more expensive. What she does? Send Airbnb a message saying the washing machine don't work properly as the flush in the batroom, both not true, just bad use. She ask me to return money to her and leave a bad comment in the page. What a bad experience!!!