WOW! I don't really know where to start. The only thing I can think of for Natalies negative comments is that she was angry that I wouldn't allow her dog to stay in the condo, (we don't allow pets) and she "spaced she had her dog" and is taking her lack of planning out on us.
First of all the condo was $250.00 per night at the time of her stay which is the suggested price per airbnb - not her stated $400.
Next, she states that the shower curtain was smelly which i cant understand since it was washed the morning of her arrival . I was so perplexed by this comment that I asked the new guests if they thought so and they said it didn't smell like anything . Then, the bedding "musty and outdated." Bedding is laundered between every stay of course and lavender fabric softener is added.
I take very personal offense to the "cleanliness" comment. I personally clean the condo and am meticulous and even a little obsessive about my standards - I am still scratching my head about that one!
The condo was remodeled from top to bottom less that a year ago and all of the furnishings including the bedding were bought brand new. The bamboo sheets that we use in the condo are the same ones on our bed, they are wonderful and top of the line. I have had several guests ask me where to purchase the comforter in the master bedroom because they liked it so much.
As for the heat, yes it is July and can get hot up there, especially during our recent heat waves. There are two fans in every room and a new air conditioning unit has been purchased.
I do listen to my guests and this was the only valid point that was made . As you can tell I was very troubled by Natalie's comments and this is a good thing because it means I care. Unfortunately most of what she claims is not true and I am sorry she had such an unpleasant time. I guess she must have really, really missed her dog . My dad told me to stop worrying about it because you just cant please all the people all the time, however if you take the time to read the 53 other reviews that I have received you will see that they are all 5 star reviews which means that at least I can please 99% of the people which is pretty darn good! Thanks for listening and happy travels. Julie