Sorry to hear that you had a awful stay, Stretch.
From the picture of my bathroom that you sent me, there was one single hair on the bathroom water sink. I think that is totally my cleaner`s mistakes. I will improve the cleaning requirement more strict.And I do refund you 30 dollars as cleaning fee, please check. And also so sorry about bringing any confusions to you about the access code. I informed you through airbnb app that this is a FRONT door access code, maybe you just read my message so fast and ignored it. For the garage door code, so sorry that you have no idea know how to use the keypad. I should give you an instruction about how to enter the password. It is pretty simple just press XXXX and then enter. But, we had a great communication in phone calls as soon as you arrived my backyard and I taught you how to enter the password through phone immediately, and it seems you made it! I will emphasize it to other guests again in the future. The front porch light also works. It will automatically open when there is a sound nearby. All in all, So sorry that my house didn't meet your standard. This is private room listing, so that means my family member will co-live with you. It is not the entire room like hotels. I also donSo, this also means my house doesn't need any bedroom locks, because there would be only YOU as my guests and my family member. and I am pretty absolutely sure that my family member will not steal your belongings. I will improve the overall cleanliness anyway. Thanks for being a suggestive guests. Appreciated it very much!