I am really suprised by this review. The apartment had nothing but great reviews so far, and I have been superhost since the first assesment untill now. The appartment is exactly as described and shown on the photos. The price is more than a reasonable, and was 18€ per night at the time this guest was staying. I even put an extra efort and made it available for this guest the day earlier than it was supposed to be (since the guest was in a hurry to leave his previous accomodation because, as he said, he did not like it), and alslo provided him the pleace to keep his bags untill the apartment was ready for check in. I would be more than willing to refund the guest, but he didn't request the refund. I'm really sorry the guest felt this way, but this review and ratings are not reasonable at all.