Hi Michael, I am sorry to learn that this was your experience with our AirBnb. I am so sorry to hear that you saw a mouse during your visit. The is very alarming, for sure. It is a 128 year old Victorian Rowhome in the middle of a city, so I guess these things happen unfortunately. Still, I really appreciate you informing us so that we could address the problem immediately. I don't blame you for leaving at all and I am so sorry it interrupted and inconvenienced your getaway. I was immediately compelled to refund all of your money for the stay with no questions. Many of your other concerns, which I am just learning about, seem like your newness to Airbnb. There are accurate pictures describing the entire check-in process and which door and lock to use if you read all of the information sent to you by AirBnb. This comes through them, not me. I did not get any messages or phone calls from you if you were having any trouble getting in. Many guests just call if they have any questions. There are also accurate pictures of the furniture in the space. If you do not like the decor pictured, I'd recommend not staying there. This apartment is exactly as pictured, as described in most of the reviews. The couch is not dirty, it is just floral, not a chic contemporary design. I clean the apartment myself every single time, and I did not see any crumbs on the counter. I saw spotless countertops, just as described in most the the reviews. There are 128 year old original Victorian brick walls that give the apartment character and authenticity, which sometimes crumble in the corners. Perhaps this is what you are referring to? It sounds like you would have been more comfortable in something that was more clearly a contemporary space. That is not us for sure. As for food in the refrigerator - Many AirBnb travelers leave their unused groceries to share with others. Many people may not feel comfortable using someone else's condiments or butter or cheese, but many people do graciously accept the freebies. There are a lot of hungry people in this city, so I have a hard time throwing out food items that could be perfectly good for the next guest, at their discretion. You are certainly not obligated to eat anything left behind, but you are welcome to help yourself if it is there for you. Many of our guests do. Also, notice the price point for our AirBnb, which is recommended by AirBnb, is obviously much lower than a 3, 4 or 5 star hotel in the middle of a city. There are no bells and whistles, just an alternative to a standard hotel, at a much lower rate. And many people, as you'll see in the 130+ other reviews find the place just perfect. Also, you are free to research the location and ask questions before booking, just as you would with a hotel. Anyway, good luck if you decide to try AirBnb in the future! And I am truly sorry about the mouse!