This visitor had someone else do her searching for the home as a different Air Bnb guest and then booked under her own name - she had no history or reviews. I would caution any host not to rent without a history. After they left, I had a week before new guests arrived to fix and discover broken items etc. She was charged for nothing other than the burnt out pool motor which my pool man was present to witness and the adult guest denied removing the pool sweep. She was not charged for the garbage disposal , broken baccarat crystal, torn dog breeder coffee table book or the cold water button she is referring to. I had to pay a plumber to discover it in the drain. Regarding the WiFi, a simple phone call to me could have solved the issue. There was no return of e.mails or communication once the pool was broken mid stay. After the damage, it was very important they did not use the jacuzzi until my pool man was able to repair 2 days later. She never acknowledged my comment or instructions . It was very worrisome as an owner.
She had 3 young children which I understand- in renting, it clearly says the home is not appropriate for young children.
Again, I suggest as an owner, you think again before renting to someone with no history or references.