Please stop to spread the incorrect information, the whole things were, I did confirm with you, what time would you like to check-in, and you told me probably around the 8pm or 9pm, and I reply you, I will be waiting for you here between 8:30pm to 9pm, and you were agreed with that, but same-day around the night time you suddenly sent me a message said you would like to check-in between 7pm to 7:30pm, but I was middle of something, I can't make it that time, but I still try my best to let you check-in earlier than we've confirmed, which means is 8pm, so this is not me not flexible on the arrival time, you can't ask people to stand by there all the time, and also that's why I did confirm with you about the arrival time one day ahead.
And, I have never pressuring any of my guests to leave earlier than 11am, even you as well, I did ask you what time you like to check-out, because I wish I could be there to help you to check-out, and you told me you were not sure yet, maybe around 9am to 10am, you said you will send me a message when you left.
Also, about the August Smart key system, I did mention the system will appear jammed sometimes, but it doesn't mean it wasn't locked, the door still locked, and when you were so angry to send me the message, I was so surprised too, and I did mention I will come to check it, and you told me it's working now.
and if really like you said this house is really that bad, why you didn't complain right away just like you complain about the locked? for the towels, I really apologized for that, after we clean the house, and forgot to leave the towels, but I still try my best to delivered them over after I come back Vancouver immediately.
I don't understand seems beginning why you were so unfriendly when you saw me, but as you were my guest, I still nice to you. I know I shouldn't fight with my guests, but you spread these untrue experience to harm me, I thought if I keep not saying anythings, all the people will believe you, I still have our all conversation copy, and the reason why I didn't write down the experience on your report, because I was thinking just let you go, and never host you again.