We're so sorry that that you felt disappointed by some things! We try to make sure our listing specifies exactly what is inside the home. We unfortunately do not list a microwave and this is specified in the listing. The No Shoes policy is in place to protect the guest from possibly damaging our floors and avoiding having to be charged for any damages. If guests contacted us about the A/C heater controls, we would of definitely made sure you were comfortable. I am sorry we do not understand what you mean by no working closets and the 4th bedroom not being a bedroom, the 4th bedroom is a bedroom and there are closets in the home with hangars. Our pictures are very clear. Again, I am sorry you were disappointed. If you stay with us in the future, please be sure to communicate your needs so we can have the opportunity to make your stay better.