Hi Judy, I am sorry to hear that your brother, who actually was at my place - you yourself have not even spent 15 minutes here when you picked him up at the end - did not feel comfortable in my kitchen. He often sat there with me at the counter and we ate or drank something together. I encouraged him to use the kitchen more. I really don’t know where this idea comes from that the kitchen is restricted in any way. I myself put my own things back after usage to have the kitchen clean and free for my guests. I never ask anybody to do the same.
I put a lot of my time into accommodate your brother and making his stay enjoyable. We had nice talks and your brother seemed to be very happy here. At least that is what he communicated to me. As he told me, he just came from hospital - and with an age of around 80 years, he had physical difficulties and also wanted to be entertained. So I spend quite some time with him talking and it was nice. He is an interesting guy.
I usually don't accept reservations done by somebody else (you) for somebody else (your brother) but you explained to me that he was in a difficult situation and that it would really help him and your family if I accepted him. I wanted to be helpful and made an exception for you. I am sorry to read YOUR perception of his stay as he clearly communicated to me that he was happy here.
In regards to the distance to the beach and your location rating of 3 of 5: The beach is exactly 3.4 miles from my home and this is considered as “close” - at least by myself and by my guests. Your brother had his car and was driving it daily. So in 7 minutes, he could be at the beach. Nowhere on my listing is written that the beach is within walking distance. I don’t know where you got this idea from.
As for communication rating a 3 of 5: I had a great communication with your brother. We spent much time sitting together and talking and I spend quite some time with you with emails backs and forth to accommodate him. I also contacted you during his stay to see if everything is fine. I really don’t see what I can do more.
I find it unjust and incorrect to give my place a rating of two stars - the rating should have been made by your brother who stayed here with me for 10 days and not by you - who saw the place only for 15 minutes.
I guess that your “upsetness” comes from the fact that your brother dirtied the linen and pillows with blood and I asked you to replace them. As I care for the health and well-being of my guests, I did not follow your suggestion to just clean those items but to have them replaced. Maybe that leads to your review. Who knows. Anyways I hope you and your brother are doing well now.