I read your review many times. Sorry for inconvenience and thank you for your kind advice. It is really helpful to me.
And then I explain my opinion to your review.
Sorry for making you walking so much time. My airbnb is legal airbnb that proved by government. So you need to go to Information center once during your stay. It is law. It is not a simple to think just get copy of passport. We need to see guest and get contracts and copy of passport. If we also can just get the copy of passport we also don't want to make guest go to information center. And if you get the key from information cafe, you need to return the key back to cafe so I recommend you get the key from apartment. Recently there are many illegal airbnb and from June, they couldn't run the airbnb. So legal airbnb is safety. So guest need to allow to Japan's law. I know it is little bothersome. But There is no way. It is all for guest who from abroad. And I hired cleaning company, after cleaning the room cleaning staff give to me pics of the room then I check the condition of the every each room. So if you feel it was dirty, sorry for about that. But system of running the room is clear. And I also give to all of my guest many information about tour. I think it will be helpful to tourist. If you say to me you don't want to get any more information that you don't ask then I stop the message. And about toilet paper, sorry for about that. Sometimes there is lack of things, then first I say to guest buy and give to pic of receipt. Then I will give to guest the fee of thing via airbnb.
So We can communicate during stay so I feel sorry for about your review. We have a chance to solve this problem many times. Thank you and have a good day.