We are very sorry that your stay hasn't been completely smooth. Our guests feedbacks are very important to us and we always make sure to improve every single details.
However, Marrakesh is a very typical and charming city and for this reason, we wish to keep Riad Shiraz as an authentic and relaxing place, where TV is not a priority. Plus, our listing doesn't mention us having a TV. Kids playing down the streets are also a part of the life here in Morocco - during your stay, you mentioned have been highly disturbed by them, which was very uncommon.
We are proud to work with moroccan craftsmen to make our unique furniture and tableware which are hand made and hand painted. They are quite fragile and are being used every single day by our guests, but we make sure to change them every 3 months.
Airbnb is all about a friendly hosting, and all our guests have always been kind to us for any requests - we are happy to help as soon as we can at any time of the day and night. However, your attitude have been very aggressive from the very first hours and despite our efforts, remained unchanged.
Marrakesh is a very special place, and we wish that every one of our guest truly enjoy living among the locals and experience the real moroccan kinda bohemian lifestyle. We understood that unfortunately, it was not your cup of tea.
All the best,