Sorry I have been traveling and could not respond to this earlier.
Firstly, apologise for the mistake the cleaner made cleaning the wrong apartment. We've been hosting for over 5 years, with multiple properties, this is the first time. We will pay extra attention to this avoid future errors which unfortunately made Madeleine feel its unsafe to stay in airbnb. Rest assured each guest has full privacy, we never enter the properties without guests' permission, whether its for additional cleaning service or maintenance occasionally if needed urgently, otherwise we do our normal maintenance work when its not occupied.
secondly, on the day Madeleine checked in, the guests departing in the morning delayed, the cleaner missed cleaning the microwave and other things Madeleine mentioned, and my co-host Cynthia returned to the apartment to fix them after Madeleine raised the issues.
Thirdly, regarding to the current condition of the apartment,
it is a modern apartment, according to most reviews, description is quite accurate, however there're always things to improve, and i have just instructed co-hosts to fix them right now, per items described by Madeleine.
We have always been honest with our guests, never try to deceive. The only thing different in the picture is the sofa , now red, instead of white, which was updated two months prior to Madeleine's stay, I am not sure why Madeleine thought its old. I am not in Sydney at the moment, but have asked my staff to check on it.
As we have been hosting for few years, furniture is bought at different time, we recently updated the bed, sofa and carpet.. and the bed in the study room, was described as a day bed, its more like a couch, we never intend to attract family with 3 adults, and always mention the condition to the potential guest who intended to use it as a bed. As Madeleine booked for one person, I did not feel the need to mention that. To avoid future conversion, we are adding this comment in the ad, 'it is not a proper bed'
Lastly, our price
We generally prefer longer stays and it reflects on our discounted rares.
Everyone has different standard or expectations. Our value for money score is 4.5 rated by our guests, but you are the best judge for that.
In summary, we are providing you with a very comfortable, extremely conveniently located city apartment, with good facilities. We are constantly improving its conditions, and aiming to reach premium plus status in the near future. You are booking with one of the most responsible, reliable, service oriented hosts, and never intrusive, but always there when needed, who's goal is always to provide a pleasant stay whichever way we can.
In my opinion, airbnb provides a great alternative to hotels or serviced apartment.