Mr. Graham started by thanking us for an early check-in. After that, it only communicated us a problem with the hot water that we solved. Regarding cleaning issues, the first cleaning time did not have enough time, but we would have solved immediately any problem detected, because other cleaning teams were close to Villa. The barbecue and the fireplace were operational and everything needed to light them was available in the Villa. As for bed and bath linens, enough, double reinforced, were provided for 2 people, those who confirmed the number of guests, but if you had asked for more towels, more clothes, anything that was not to your liking , we will have solved it. We never received any communication, no "feedback". Summary: We received an initial thank-you, 1 request for intervention that was promptly answered and lastly a indemnity request Nothing, nothing beyond that, was communicated to us. We will always be available to take on our mistakes, solve them and satisfy our customers.