We’re so sorry you didn’t have a nice stay but we feel the need to clarify some points of your review.
First of all, when you booked the apartment the Wi-Fi wasn’t mentioned in the description of my Airbnb’s page but if you check it out now we inserted it as from now on we’ll provide it.
Second of all, in Milan the heating system is provided until April 15th and even though we don’t have a/c it can be turned on from the end of May. Moreover, the apartment has soundproof windows that guarantee a good isolation (if you keep them closed) from the external noises which we know it is necessary as the apartment is located in a very busy part of the city. I also wanted to specify to you that there are no gangs nearby and it is a pretty safe area, we know that very well as we live right in front of our Airbnb apartment.
Finally, we invite you to double-check the description that every Airbnb’s hosts provide in which every facility is mentioned.