Dear Adam, First of all thank you so much for your quite positive feedback on our flat and services.
I feel really really sorry for the disturbance you had to suffer from outside neighbours. Our appartments are all equipped with accustic windows but, sometimes, in the spanish culture, it can happen to be insufficient. I would have been really glad if you had told me the very next day : I would have taken the necessary steps to avoid this to repeat. I will actually talk ASAP with one of our long term tenants to stem any bad behaviour from misbehaved neighbours. Next time I will call the Guardia Urbana myself which I would have done with "pleasure".
Again sorry for that; we would have been happy to intervene.