Dear Antoine, thank you for taking the time to leave us this review. We are very surprised to read your review as this apartment usually only gets great reviews. It is a fantastic flat situated in a nice area between West Kensington and West Brompton, which is very safe. It is true that you need to access the apartment by the back alley and we are sorry that you didn't feel safe.
We are sorry to hear about the issues you had to face during your stay. Indeed, we will go check right away and fix the lock and the TV, thank you for letting us know. We will add the correct pans for induction. There is indeed no lift in this building but this is specified in the description as we want to be as transparent as possible.
Hope you had a good stay in London otherwise and that you will still consider us for your next trip to London! Kind regards, City Relay Team