i Lorrie, we're sorry your stay wasn't pleasant. I'd like to address you problems. There are no safety issue in the neighbourhood, its a wealthy inner city residential neighbourhood with house really close to each other. The upper unit and lower unit have a completely separate entrances with locked doors, so there is no way of having interaction with the upstairs guests. The upstairs guests are also like normal guests like you vetted by Airbnb, so no need to feel unsafe. Even though we don't live on the property we are always a phone call away and live just 20 mins away. The cleaning fee is for cleaning the place, fresh sheets, pillow cases, vacuuming etc. Since you had cats and being used to the cat you might not have noticed the cat hair across the bed spreads and floor in the house. Our maid had to do extra cleaning and took more time to get rid of the cat hair, that's why we had to ask for extra cleaning charge not for doing regular cleaning. On the other hand we didn't even mention to you about the damage to the coffee table (white non-removable stains to the coffee table).
The house being old it has a little noise barrier problem but other than that all your comments are really not reflective of our place whatsoever.