It is with regret that I read her comments and wish to state the following;
This client came with 5 persons instead of 4.
At Agnes cottage the toilet is not an old toilet and it is working perfectly. We maintain our cottage regularly and the last major maintenance was carried in February 2018. A fresh coat of paint was also given to the house. The refrigerator was changed in december ,with the washing machine and cooker. After this client has left when cleaning the refrigerator we found that they have broken the internal freezer door, This is not decent on her part.
The ferry docked 20 minutes earlier and when Juliette went to meet them she could not find them.A club car was sent to look for them and the driver met them, they prefered to walk.
I went to the cottage on Wednesday morning and they had already left.
On thursday I went earlier and I had a lenghty chat with them and none of these complaints came up. Josette had given them a sim card with my contact and internet package which they inserted in their phone. They could contact me any time they wanted.
Also Josette being our representative and sister in law(not only cleaning} is at the cottage on a daily basis though they were on a self catering basis.
Fruits were made available for them free in the house
Their only complain was that the kitchen was near the sleeper beds.
we never had any complaints from any client on this issue.
The house caters for 4 persons only and this client had 5 persons staying.
The children behaving badly jumping on the beds and the parents would not even tell them to stop.
They have broken 3 drinking glasses and the lady did not even had the decency to inform us Josette about it,She found out when she was putting the bin out.
This client has been complaining with the taxi drivers at the port refusing to pay their rates, unfortunately We do not have any control on the taxi rates.
We dont not give our client any stained linen,as we have a norm which we upheld.
This client was informed that Agnes is on overseas for medical treatment.
How these complaints come about only after she has left, I cannot comprehend .
It they really had a complaint they could have told me there and then and not wait after they have left to complain.