I am sorry that Linda found her stay at my place so distasteful, but I was mystified by many of the things in her review.
She says that "The cottage was very dirty", and "Nothing had been cleaned", when, in fact I spent 2 days cleaning every inch of my home; washing, dusting, vacuuming, even moving the furniture to clean behind and under it. I thoroughly washed the tile floors and waxed the wood floors This was the first time I rented my place, so I tried to do as good a job as possible. Perhaps I will try a cleaning service next time.
I did do some vacuuming of the spider webs on the ceilings, but perhaps I could be a little more thorough in that respect. In particular I did not do a good enough job on the windows, especially the bedroom window, which is sealed shut so next time I will have to remove the screen and clean it from outside.
I am not sure what it is she found so problematic about the bathroom, but I thoroughly cleaned that as well; toilet, sink, mirror, bathtub.
I am not sure what supplies were not available, but I did buy shampoo for her(which I do not use), and all necessary cleaning supplies are stored under the kitchen sink.
I agree that I need a new toaster oven, new pots and pans and more towels, so I will buy those the next time I rent.
As far as communication goes, I was out of town, but left my contact info. I also left a detailed info sheet with things she needed to know, and, in fact called several times from Santa Fe to make sure things were OK.
I tried to be as thoughtful as possible, and even bought a number of food items I left for her and her companion to eat: bagels, butter, avocados, chips, cereal, etc...
It is important to keep in mind that this is not a new house, nor a thoroughly modern hotel. It has its problems, but it is certainly not the filthy, spider-filled mess that Linda made it out to be!