Hi Henrik, first of all many thanks for your lovely comments with regards to the flat. Secondly, I feel a bit sad that you thought the location was not obvious and the internet password was not available. I wrote down all the instructions, directions and information about this flat and you would have found it easily had you clicked on 'Itinerary' in the top right corner of our conversation or in your email confirming the booking. By printing off all the information, directions and instructions, you would not have had any problems finding the flat or logging into the internet. I'm very confident about this! One of the places to look for when going to the flat at night is a kiosk called Crossroad and it's open during very late hours and the name is lit up so you can't miss it :)
I'm sure that the water from the tap is just fine as lots of us drink from the tap (I do) but the guests prefer to buy bottled waters and drink from them instead. I leave the bottled waters to the guests as they prefer to choose what they want to drink. If guests want to drink bottled water when they arrive, they are welcome to email me and ask for this and I can easily arrange it by leaving 2 bottles in the fridge for you.
In your private feedback you said that the taxi did not know where Mesaorias is. I wish that you asked me for a taxi because I have two guys in my phone book whom I use for taxis and they both know where the apartment is and they both do good prices for pick ups from the airport. Both are super guys and I really like them.
I'm writing this in the public reviews for other people to read because it is so important that they know that they must print off all the information or download it onto their phones for safety and security reasons. It used to be so good two years ago and everyone knew where to look for information on Airbnb but now most people don't know how to look for information about the accommodation they booked. This part I don't understand!
Anyway, I hope I cleared up a few things for you and next time you use Airbnb for accommodation, please print off all information or download it onto your phones and on maps on your phone, mark where the accommodation is so you know where it is. It is worth asking all the hosts for taxi drivers and prebooking taxis for late arrivals because this saves alot of hassle. Even during the day time. I'm sure that this way, you will have a smoother experience with Airbnb in the future forever :)
All the best with you and your wife and please do take care! I hope you both had a smooth journey home. Leah xxx