Unfortunately the stay of Sonia and her family was not what I expected. A few days after arriving we began to have complaints, so we went to the apartment, among other things we taught them to use the couch and the heater and we took a second heater, we thought everything was fine, but then we were told that Required additional security in the apartment since they felt insecure, and as with my husband we have the policy of always trying to make the stay of our guests as pleasant as possible, we decided to invest in double locking for the balcony windows, this Despite the excellent security of the neighborhood, building with 24 hour concierge, cameras on both streets, security lock and located on an eighth floor, with no possibility of someone accessing the balcony. But the problems kept coming, now they was bothered by the street light and the noise of cars, issues that are beyond our control, I emphasize that the apartment is extremely well located in one of the main arteries of Santiago (Providencia Avenue, Is indicated on the map that is in the pictures of the department, which does not have 18 lanes), next to a beautiful park with dancing waters and in front of the San Cristobal hill (which can also be seen in the photographs). Even so, in an effort to try to support her, we offered to put additional fabrics on the windows of the living room to make her feel better, but despite the countless efforts we made, Sonia and her family decided to leave the apartment before Planned (13 days before), we coordinated a date and time of delivery, but when we arrived at the apartment, they had retired without notifying us, leaving among other things, very dirty bathrooms, dirty kitchenware, garbage in the kitchen and other things I prefer not to mention. It is the first time that I have such a complicated guest, and it is very sad for us not to have been able to fulfill all their expectations.
We believe that Sonia and her family do not understand the dynamics of Airbnb, which is not the same as a hotel, where for example they have staff in charge of doing daily cleanness, here the guest chooses the apartment and are responsible for the apartment during their stay, while we as hosts are responsible of deliver our apartment in impeccable conditions, additionally with my husband try to support whatever is within our reach to make our guests stay as pleasant as possible.