Thankyou for your review I appreciate you taking the time to write it Bernie .
But Unfortunately I find it’s inaccurate and disappointing .
3 stars lowers the rating that I work extremely hard to maintain .
I just wish to clarify for potential guests reading this negative 3 star review that in my defence I find it very surprising .
Reason being that the quest and I spoke at length every other day and she seemed perfectly happy .
I even got messages saying so !
We enjoyed some lovely conversations .
So especially disappointing to learn after departure that I was dinged 2 stars for simple housekeeping reasons that could of been addressed immediately.
I have around 20 odd pillows at the house and had I have been informed I could of found the right not too high not too low pillow I’m sure .
There is a beautiful white cotton blanket , handmade in Bali , in the guests fitted wardrobe .
How the sign on the door marked - Airbnb extra bedding - got overlooked I just don’t know .
Low quality amenities ?
The fridge , a month old , top of the range Bosch .
The almost new gas cooktop is also Bosch .
The oven is euro maid .
It has Italian leather sofas , etc etc .
Over a hundred guests have spoken highly and written 5 stars reviews .
I have had so many compliments about the bed , amenities and furnishings .
It’s a space that delights and has a wonderful energy .
I go above and beyond to ensure my guests have a five star experience .
It gives me great pleasure to do so .
I strive for excellence .
The one thing I do apologise for is the Saturday night when I had a twenty one year old stay from Finland in the neighbouring studio .
He had a young lady with him and they were a little noisy early evening .
But as soon as it hit 10 pm ... quiet time in the house rules ...
they were quiet .
The apartment walls are sound proofed .
If some one is being extremely loud in the laundry there is a potential for noise .
It is duly mentioned in the listing.
I am mindful of this when I set my base price .
The price point for this stay was just over $70 pr nt .
Which for a stay in a 5 room , fully equipped and furnished apartment in Alex heads is more than reasonable.
A caravan or cabin in Alex costs $ 120 . Pr nt . !!
The house next door is $350 . Pr. nt.
Communication was poor .
The issues could of been resolved so easily.
The guest clearly did not appreciate the time and energy I put into each and every booking nor had throughly read the listing .
I suggest to everyone before you book Airbnb to read All the details in the listing , each one is unique .
Fortunately over 90 % do .
You can’t win em all I guess !
But I was devastated when I read this .