My place is good for couples, solo adventurers, business travelers, and families (with at least 2 kids).
Spavaća soba 1
1 bračni krevet (1,8x2), 1 bračni krevet (1,4x2)
Spavaća soba 2
2 jednostruka kreveta
Dolazak je nakon 10:00
Minimalni boravak petkom i subotom su 2 noćenja.
Pauline was very responsive but there are several issues. There is no light in the hallway which is a safety issue. The sinks are not plumbed for hot water, a cleanliness issue. There was body hair in the bathroom when we arrived. The lighting is tacky and terrible - like a hospi…
Hello Bill. Apologies for the inconvenience you faced. I was not there to receive you in person, but assigned someone to do it on my behalf. I am sorry for the body hair you found in the bathroom. The cleaner was there just 2 hours before your arrival. I guess she didn't do a complete job. I will work on this to improve for future guests and also ensuring all is on point. Regarding the lighting system, I believe this was not well explained to you upon arrival. There is a way the sitting room lights are adjusted from the switch to get a variety of lighting levels: dim, bright or medium. I wish you had raised the issue and we could have sorted it out immediately. For the dining chairs there is one that broke during your stay but I let it go and will repair. However, I will see if there is need to change them or some work needs to be done on them. The couch is of high density and this may not have been to your liking and could have felt like a board as you mentioned. I did not receive any complaint on that before so it is an opportunity for me to assess if we need to adjust this to cater for needs of different clients. The lighting in the hallway is not there because clients raised concerns the light is too strong and affects when one is in the bedroom. We deemed it fit to leave out as the rooms are quite close together and with a glass at the top of the doors it was not needed. As you saw, it is a small hallway which means close proximity between rooms. Maybe I need to review this and have a light working even if one does not need to use it. As for the building being Chinese built, this is not an issue. What is of utmost importance is the maintenance of the apartment and the environment being conducive for the client. The fact that you were not satisfied is an important element that we are going to work on and ensure that our guests are comfortable and happy. We appreciate your feedback and we will use it to improve the space so our next guests can feel more comfortable and happy to return. PS: In my listing it is indicated in the rules that incase of breakage of items or equipment, the guest alerts the host right away. This happened for kitchenware and that rule was not observed only for it to be discovered during checkout. I let it go and will replace the items. Have a blessed time and thank you again for your feedback.
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