Very spacious 3 BR apartment was perfect for our family. It is on the 1st floor (2nd floor by American standards) with a lift (elevator) if needed. We only used it when we were bringing our luggage up.
We were met by Larissa, who speaks perfect English (and 4 other languages!) to let us in to the apartment and show us around. Very clean, nicely decorated, air conditioning and good wi fi! A definite plus with teenagers! The kitchen is very small, but we did not cook at all, so it was fine for us.
Very easy to walk to everything and there is a great cafe right through the courtyard of the building to get coffee, pastries, lunch and apertivo - Cafe Piqui.
Rugiada was very good with communicating with us prior to our arrival, and came by to meet us and was so sweet!
Lucca is a great city and we absolutely loved it!