Hello Katia, to be honest, we have also been a little disappointed about your way of acting which is not so fair. When you asked us a coffee maker, we bought a new one just for you. (By the way, after we checked it, the other machine still worked).
Then you never asked for a spoon, a spatula or even a grater. How could we know that you wanted that kind of stuff ?
Then we tried to make your stay very comfortable, accepting an early checkin in order you do not visit Paris with your luggages the first day. But it seemed you have forgotten that point when you did the review. We answered all your requests as fast we could.
It is a bit easy to complain after on the website.