As Martin quite correctly pointed out I did make a mistake with his booking. I had a double booking on original house which I was unfortunately unaware of until the day of his arrival. It was an unavoidable and genuine mistake which I was incredibly apologetic for. I resolved this matter quite quickly and paid an additional €200 for alternative upgraded accommodation in a beautiful farm cottage close by. My advice to future hosts is not to accept Martin as a guest due to his inaccuracies when booking accommodation, writing inaccurate & untruthful reviews and for trying to blackmail me into wining and dining his guests for a genuine mistake I had made and already had more than compensated for.
Martins booking for the weekend was for 6 people for two nights at a total cost €259 plus Airbnb fee. However when I called to resolve the double booking situation he said there were 8 guests coming. This limited my alternative options close to the lakeside village. We then collectively found alternative accommodation in a beautiful, recently renovated farm cottage. This cottage could accommodate Martins original 6 guests and additional 2 extra guests quite comfortably. To describe it as "a farm in the middle of nowhere" is completely inaccurate, unfair and unjustified.
To be clear I never offered to pay for a full meal and drinks for Martins group. I had already found alternative accommodation and paid an additional €200 for this, including his two extra guests which weren’t included in original price. When I called back Martin to let him know that I had sorted alternative accommodation and paid the additional costs. I indicated in a previous conversation that our family had a bar and restaurant close by which had traditional Irish Music, song and dance that his group might enjoy. He then called my back to say thanks for sorting out accommodation but that he wanted further compensation for the inconvenience of not getting the house he initially booked. I explained that I did what I could, that it was a genuine mistake and that I had paid an extra €200 so that his group of 8 guests had a nice place to stay. I also told him that my back was to the wall on this and asked him what more he actually wanted from me to which he had no response. I also told him that I would move out of my own house for the weekend to accommodate him closer to the village to which he also had no response. I mentioned to him that if he were coming back again to the area on holiday that I would offer him a good rate. I asked could I recommend any places to go see or things to do in the area.
Furthermore I mentioned that if he were coming to the bar for meal that I would meet him there for a chat and get him I drink, he then stated he would think about all of the above and get back to me. This was Saturday afternoon. I never heard anything from him until Sunday, he never rang or messaged to let me know that they got to the house and settled in ok. I then got a message from him on Sunday evening -
“Hi Cillian, we plan to head down to ***** in ****** for 18:30. We would like to take you up on your offer for the meal & a drink compensation you offered. Will you be there & if not, how do we do this?” 5.02pm
To which I responded - “I'll get you all a round of drink on arrival Martin, I think it's more than fair. I can't possibly take any further losses” 5.45pm
I have a screen shot of this conversation that I would like to attach to this review.
I also called him to let him not that would not be covering the food and drink bill for his group, I said I had done more then enough and that we had to draw the line somewhere to which he still had no response.
I contacted Martin 45 minutes prior to his due arrival to the bar to make him aware that I would not be providing a free meal and drinks. He did not respond but still arrived at the Bar at 6.30.
-“He had got us into his parent’s pub under false pretences. While the double booking could be put down to a mistake, making an agreement & not honouring it is a deliberate conscious action”.
“Getting us to come to his family business so they can profit from us, leaves a bitter taste (Hence my complaint).”
I met him at 6.45 and again explained that I never offered to provide food and drink free of charge to his group. I offered his group a round of drinks to which he responded -“No thanks, we’ll do with out it” and then walked away from the conversation saying “ be prepared to get lots of bad reviews” to which I responded - “are you trying to blackmail me?” He again had no response. I told him I did what I could for him and made sure he was accommodated in a nice place and paid the difference, it still wasn’t enough.
I told him that we had to draw the line somewhere and that he was being unfair and unjust. I again offered him a drink and he would not accept. I also jokingly stated that accommodation for a weekend away for 8 guests (€259) he was getting exceptional value. It was left at that.
My experience with Martin was intolerable. I made a genuine mistake. I made every effort to resolve the situation and to ensure that his group was accommodated in a nice place which they were. In my view there was no more I could have done. I didn’t want to let his family or visitors down but if Martin were travelling alone I would have gladly handed him his money back and ask him to politely leave.
The intention of reviews is to give truthful feedback and experiences to hosts and future guests. I absolutely accept both positive and negative criticism once they are truthful and justified.
Making untruthful and inaccurate statements are damaging -
“My advice is to avoid booking through Cillian as he messed us about both days of our two day break.” “making an agreement & not honouring it is a deliberate conscious action
I was honourable in all my dealings with Martin, the only “deliberate conscious action” I have made was accepting Martin as a guest.