Leonardo and his boyfriend stayed in my place 17 days, and to be honest very difficult, arrogant and hateful guest with very bad communication. On beginning everything was explained to him even everything was written on my listing regarding the check in. He checked in afternoon/evening and he didn't even said that he is in the apartment until i called him to check if everything is ok. Every apartment is cleaned by myself and for me is very important that every guest get spotless place, what you can see in my previous reviews and comments. After check in and every three days I checked with the guests if everything is ok in the apartment, if they need something and if they are happy and they always said that everything is ok, also because he stayed 17 days I offered him changing the bed sheets and towels, mopping the whole apartment and vacuuming, and he refused with explanation that everything is good and they have their private bed linen and towels, I have everything in message history. Also because of long stay I offered to the guest washing and drying of his personal stuff in my private washing machine in my home because the apartment is not equipped with washing machine what is also written on my listing, but the guest refused. After I saw that guest bought few stuff for the apartment like broom and clothes stander even the apartment is equipped with it I asked him to pay him the things which he bought, but he didn’t even answer on my message, and later when I met him he explained that is not important.
Regarding the air conditioning the apartment was equipped with top sealing fans, because it was not need for AC and we didn’t have complains from other guests, but to make this difficult guest happy I bought portable Air Conditioning and installed it in the apartment, after two days, I asked Leonardo if that is ok and he complained that it is too loud and bought another one, much more expensive and brought to the apartment, and after that he told me that is ok.
At the end I am very unhappy because I have 6 apartments with lot of guests, I have over 100 very positive reviews, I really care about all my guests, they get presents, all the toiletries, and for me guest review is my payment and this kind of people which are always unhappy and doesn’t matter how much effort you put in them they will always find a way to complain. Please check all my reviews, visit my place and judge by yourself.