We do think that your expectations were not in line with what we indicate in our listing and that you might have done more research. Many of our guests are independent budget travelers who have enjoyed their stay and appreciated the attention and service that the team provides. In our listing we indicate that we are located in a small, farming village in the jungle. Fortunately, most of our guests understand that and enjoy the beauty of our location as well as our relatively close proximity to popular attractions such as Caracol, Rio on the Pools, Barton Creek Cave, the Butterfly Farm, horse back riding, cave tubing and ATM. Fortunately, most guests like that we prepare an itinerary for them when they indicate their tour choices and interests. We do encourage guests to rent a vehicle as we recommended to you when you booked. Well in advance of your stay, we provided you with maps, information on buses, and a list of all of our rates for tours and attractions. We also provided information on meals including our tasty, low cost local specials which you appeared to enjoy. We also accommodate your request for cayenne in your oats for breakfast. We did provide you with transfers to Georgeville for only US$10 which is a remarkable rate. We did do our best to explain to you that we charge for some of the services and amenities that we provide like transfers, air conditioning and internet as per our listing when you demanded them or expected them for free--for instance your challenging our need to take a refundable deposit of US$40 for the use of two bicycles for most of the day for your 15 kilometer ride. We note that we did as a courtesy send a vehicle to collect you on the expectation that you would not want to ride back over the rugged dangerous road and regret that in light of this that you felt watched. We wish you well as you explore other new destinations!!!