We were here when they arrived.We went thru the en
9/5/2017 8:20 AM
We were here when they arrived.We went thru the entire house for at least one half hour before we left.
When we learned of several complaints, we corrected them. Because we did not hear further, we thought they were satisfied.
These two opportunities should have been used to show their disapproval and certainly gave them opportunity to leave.
Their complaints : very dirty house, not a fresh bar of soap, cabinets greasy, pots and dishes needing to be washed before they used them, frying pan cover greasy, frying pan used and not washed could or might be reasons not to stay. Bedroom and master bath not having pics because they were dirty, dark and smelly are completely wrong as was the nonsense that the floors had not seen a mop in years,
If these things were true, these people should not have stayed. They had our number to call!
This description is so off base and unfair one wonders what their motive was and if they would ever be satisfied.
A fair minded client would have shown the decency to contact us directly so that we would have had the opportunity to correct any situation and make the stay more satisfying.
Our hope always is to provide a comfortable stay for anyone who rents our home.
Alan and Theresa Tracy