The comment that you have left in our page of airbnb is offensive. We tried to fix all the problems and troubles that had happened to you. Our policy is to be awared of our guests, if they don´t comre, we take as a punishment the cost of the reservation. instead of that, we tried to satisfy your needs and we broke those rules. Báltico is a house guest that has been working for a long time. This is the first time that we have this kind of inconvenience.
As we told you, receive our apologies of any inconvenience that we caused to your trip! But we are not a fraud, we are facing every problem and trying to give you all our attention for your satisfaction