The cabin is very comfortable, clean and well equipped as advertised. We also enjoyed the hot tub. Very good heater, which is very important in Big Bear during the winter months. I would definitely rent this place again. However, keep in mind that the property is managed by a management company. Below are some areas where improvement can be made: They have a full instruction guide with details which were emailed two days prior to check in. None of these details are posted on the AirBnb advertisement. I'm not sure as to why this is not posted on AirBnb as well for guests to see before booking their reservations. Also, the phone number listed goes to a (SENSITIVE CONTENTS HIDDEN) voicemail that is unanswered. It would have been nice if they checked their AirBnb messages and responded.
We checked out on Christmas Day and if we were informed during check in that nobody would be present at the office or answer the phone, it would have been a far better experience.