It's a pity that such young boys will tell such a lie.
1- You were 3 people and when they decided to come only 2 and asked me to refund the money, I explained that the price was for a 2 room apartment that they were in time to cancel the reservation and look for another cheaper place, despite Of the 15% discount that represented a daily cost of 38cuc. So they used the 2 rooms.
2- I have in the announcement that the entrance is at 16 hours and you arrived at 10:30 am, so the previous customers had not left the apartment. I took care of their bags, gave them a water bottle and told them they could go to lunch and to know the place and explain that I had to clean first. You returned at 1:30 pm so I did not finish the cleaning, I let them in and finished cleaning with them inside and I left towels, soaps and other things. You did not pay for cleaning. Although I gave them a free cell phone with a Cuba line and I explained everything they never called me and I went several times to the apartment and I called them (phone off) and I did not see them. I respect the privacy of the guests and I do not go in without consulting them.
3- I went to clean but before the image of an apartment so watered all over the floor that could not walk I decided to just change the sheets and clean the bathroom and kitchen, for fear that after they did not find anything. Every one knows its way. I have 2 teenage children and I tolerate that they have their own way and do things of their own age.
4- When I went to clean I saw that the kitchen did not work, and I brought them the next morning arranged, they did not call me and in the house there is a fixed telephone with all the contacts and I told them that if there are any problem they could call me. I never asked for too much money for anything.
Despite this superficial analysis that they did, I still have faith in the human being, so I still like young people and wish them health and luck that they are going to need a lot.