I am by all means not a perfect host yet I try my best every time. But I am astounded by the level of false accusations and outright lies left by this individual.
I will let my previous reviews and ratings speak for themselves.
It's such a shame that someone that was bothered by one issue stoops to try to smear me as a host and as an individual and fabricates situations that simply did not occur or existed.
I remedied the situation as soon as he brought it to my attention but apparently, this wasn't good enough for him and since I didn't accept to his egregious and repeated demands for a refund he, therefore, resorted to lying and misrepresenting my abilities as a host and the quality of service he received.
I admit there was an issue with the laundry room access in which the building management had recently changed the rules and now short-term rentals, unfortunately, do not have access to it. I removed the laundry room access from the amenities but forgot to remove from another part of the ad where I mentioned it. Regardless, I immediately made arrangements so that they made an exception for Mr. Villanueva to use it any day from 2:00pm to 8:00pm.
I guess this bothered him so much that he took it upon himself to simply lie about everything else.
I still strongly feel that airbnb is a community of great people that understand the nature of peer to peer rentals and are kind and friendly. Unfortunately, there's always a bad apple in every bunch. Sad that this person resorted to petty lies in such a vengeful way.