My place is close to The U of A, Downtown, parks, restaurants and dining, great views, art and culture. My place is good for couples, solo adventurers, and families (with kids).
Kućni ljubimci dobrodošli
Zabave i događaji zabranjeni
Dolazak je nakon 15:00
Odlazak do 11:00
Samostalni dolazak uz lockbox
Enjoy your stay
My coworker and I stayed at Maxwell's place for a week and enjoyed it. The apartment had very comfortable beds and great wifi. I also really appreciated the close proximity to campus. The wifi worked great and having a Netflix enabled TV was a nice touch. There was a slight problem with the essentials when we checked in, but Maxwell was very quick to respond and get it fixed for us! I would definitely stay again!!
I am sorry to give such a poor review on this place but we really did not have the greatest experience. My family and I travel A LOT and we airbnb/(SENSITIVE CONTENTS HIDDEN) A LOT. We really have never had such bad experience with a place. We also are air bnb hosts so we understand the process from the other side. From our experience, Maxwell was not good with communication. For guests staying 1-2 nights I don't think it would be such an issue, but my family and I stayed for a decent amount of time (4 weeks). Upon arrival the place was not clean; trash was full, dirty dishes, floors were a mess, and sheets were dirty. The cleaning lady arrived approx 45 mins after our arrival and cleaned, but after traveling 7 hours with 2 young kids this was completely unacceptable. The overall cleanliness of the place was good once it was cleaned, no foul odors, or bugs. Also, after a week of staying here we realized our windows did not lock. We have a 2 year old and a 5 month old that travel with us, so this was a big issue for me. Maxwell did come by and fix them but this is something that should have been checked and taken care of prior to anyone staying here. This place is listed as being kid friendly.... it is not.m. No parks to walk to, very very small, and not the greatest area for little ones to play outside. The internet is terrible. Maxwell did come by and put a booster inside to help, which is helped a bit on and off but it was still not good. I work from home a lot so it was really hard to get anything done. The one positive... our neighbors were great and really helpful and sweet! This place is perfect for college kids or maybe parents staying for a weekend for a university function. Not for long term guests as there are no extra sheets, towels, etc. We hope our review helps future guests and families when making a decision on where to stay. Best wishes. Bridget
Sorry to see a poor review Bridgett. i think you could be more understanding given the circumstances. I tried to accommodate an early check in for you and i can see how walking into an un cleaned place can be a turn off. i had an unexpected last min booking the night before you arrived as you said the cleaning ladies showed up shortly after you and did a great job! it was professionally cleaned and ready for the normal check in time. as for the windows not sure how it wasn't shut all the way but took me 1 min to push shut and lock. not sure what else you expected out of the listing to be more a kid friendly but there are several parks close by… I understood how it could be a bit small for a one month stay with the size of your family. I offered to allow you to cancel the listing early but you didn't want to pay the extra fee air bnb applied, i spent several hours emailing and on the phone in order to reverse the cancelation that you requested. I feel i was more then accommodating for example allowing you to use the washer and dryer on site that wasn't advertised at no extra charge, unfortunately i was un aware that the cleaning lady took the extra sheets and towels to wash offsite to accommodate your early check in. I addressed the internet issue as soon as possible by adding a signal booster and insured there was full service. if it drops out from time to time that is out my control and common with any internet provider. Thanks for the feedback from your perspective, i also hope it helps guests in the future. Best of luck to you and your family on your future travels. -Max
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