Hello, Milan. I am very surprised by your comment and your evaluation because you couldn´t enjoy the house, and even I offered you a solution to your problem. As I told you in the message I sent you when the incident happened: As you know our cancellation policy is strict so in this case we can´t do anything, when you booked you were in accordance with the terms because you accepted all this terms. However, all airlines have civil liability insurance for these cases, so they must take care of the damages caused to you. I know because a few friends of mine happened the same and the airlines had to take charge and pay the hotel nights that they had reserved. In any case, it wouldn´t be fair that by negligence of others I had to pay the damages. For this and other reason our cancellation policy on reservations is strict. You are saying that I am lacking in empathy, but empathy in this case is a two-way street; I could also say that you also lack empathy as you pretend that I pay you money for the failure of others. But I'm not going to say that because I don´t want to put myself at your level. We have already returned money to clients on more than three occasions and one of them was because the father of one was terminally ill, in that case airbnb and me understand that it is a cause of force majeure. But in your case it is not, and the airbnb company agrees with this too, because the airline is the one that has to take charge, I have spoken with the airlines and in these cases they have to offer you another flight and if they can´t give you another flight they are obliged to reimburse you the money for the damages caused. Another question is that; I have spoken with airbnb and they have no record that you have submitted evidence that your flight was canceled. Anyway I don´t understand why you evaluate me with 3 stars if you couldn´t enjoy the house, if you can´t enjoy and try a product you shouldn´t have the right to evaluate bad. That's why I don´t understand why you evaluate me wrong and write me this comment if the airline will refund you the money. To finish, telling you; that you have no right to class me as a lack empathic person or as a businessman because you do not know me. And in fact I am not a person with lack of empathy and I´m not a businessman, I am just a fair person.