It is true, we got problems with the water that are now fixed and we are truly sorry about that. I understand you are not happy with that, as I wouldn't be either if it were me.
However, I don't think it gave you the right to go up to the roof and check it out yourself.
Plus, we do have washer and dryer but we expect the guests to make a proper use of it: that is to say, not arriving to the apartment and wanting to wash as much clothes as you were planning to do. If you are staying 2 nights, you are not washing 3 weeks of clothes, it's not a dry cleaning place.
And finally, the apartment is in Playa del Carmen, as it is not a big city, we will never have water pressure as in a big city.
I am sorry you had the worst stay ever but I know for facts that more than 90% of our guests do have a great time staying at our place.