"Sophie. I have put a bad review on Air B&B, this could easily have been avoided if you hadn't insisted in putting your fingers in your ears and humming loudly. I run most days but was unable to as I couldn't shower. I have also reported you to SuttonKersh as I was informed by the concierge that the apartment was illegally sublet. I will also be contacting HMRC so hopefully you have been paying tax on your letting income. I have all your details"
When you called me at 11am to say that your train had been delayed at Euston stationed you would be arriving late. We then received a call when you arrived at the apartment at 9pm.
The cleaner did mention that she forgot to leave shampoo and shower gel but that was it.
When we knocked on the door the next day there was no answer and we thought that you must have gone out site seeing and did not want to disturb you.
We received a miss call on the phone on Saturday night at 10pm and sent a text to see if everything was ok, we did not hear back from you.
You also mentioned that we only provided you with one towel when we have a set of four towels which are placed on the bed. I did mention this to you on the phone when you called me on the Friday evening.