I'm really devastated by the opinion of this guest. I don't understand the purpose of this amount of uncertain facts described by this guest. I'm AirBnb host for more than 3 years, with almost 300 positive feedbacks, Superhost seal and it's the first time something of this style happens to me. During some months of the year I reside in Madrid, and for that reason I have not been able to coincide the guest in Havana, but Roberto and Diley are tremendously helpful and friendly people who have shown their professionalism for years. We have tried to help this guest in all that he needed during his brief two-day stay, but unfortunately it seems that it wasn't enough for the guest. It is absolutely true that the hosts must write down the information of the persons staying in the apartment, since it is an unavoidable requirement established by the Cuban authorities, and not doing so would mean losing our accommodation license. Regarding the fact that we provide a mobile phone without a SIM card is totally absurd, what would be the use of providing a mobile phone without SIM card? As can be seen in many opinions of other guests, we provide a mobile phone with SIM card, in order to help our guests to communicate without paying excessively for using their own mobile phone operator, and as citizens foreigners can't buy Cuban operator's SIM. Obviously, it's a prepaid phone and sometimes it must be charged by the guests. Roberto even did the favor to this guest to move to recharge the phone for the guest late at night (10 PM, when he asked for it), so he could use to communicate with his Cuban friend. This guest, when he went to pay the prepaid recharge of 5 CUC to Roberto, he only had a 10-CUC note, and Roberto had no cash ro return, so he told him that he could pay the recharge at the time of leaving the accommodation. At the time of leaving the accommodation this guest required Roberto to return him 5 CUC, believing that he had already paid, which was not true. When Roberto reminded him that he had not yet paid for the prepaid recharge, he became enraged. Obviously Roberto did not give back 5 CUC because in fact is that it was the guest who had to give 5 CUC to Roberto. In Cuba, that small amount of money is important for the survival of a family, and this guest left Roberto without his money. From that moment the guest has dedicated himself to degrade the vision of our apartment, which we take care of with all our affection. Even in his private review he complains that it was expensive (€ 29 ?) And that it is unhealthy. How could it be that he had that opinion of the apartment and want to extend his stay one more night? We could not allow him to extend his lodging since a new guest was entering that same day ... We even tried to help him looking for an alternative accommodation so he would not have problems, but he was not interested because he wanted to process it online (internet in Cuba is crazy). His gratitude has been to requre I fire Roberto and Diley, or else he would make a devastating revision, as he finally did. Roberto and Diley are the most charm and honorable people that our guests will meet when they arrive in Cuba, and in no case I would they accept the blackmail that the guest demanded. This guest should be ashamed both his attitude with Roberto and Diley and of his infamous revision, playing with the survival of several Cuban families. I am sure that the next guests will see for themselves the great job and human qualities of Roberto and Diley, and there will enjoy in our apartment.